Alert Centric FAQs

Which time zone are my reports in? 

Reports are configured to use the time zone selected on the Settings page in your control panel. 

Can I set the time my daily report is delivered? 

Daily reports are sent at 7:30am in your configured time zone. This cannot be changed at the moment but is on the roadmap for future development. 

What is in the human interaction required Table? 

This show’s all devices that have the latest status as detecting an issue or a warning and hence require a technician’s attention. It also shows if auto forward is enabled for that job and the time of the last notification. 

What is in the email not received within expected time table? 

This shows all the devices that alert centric was expecting an email notification within a time frame however didn’t. This happens for any number of reasons such as the client server locked up and didn’t send a notification 

What is in the no issues detected table? 

This table shows all devices that did receive emails within expected time and there were no issues i.e most likely successful 

How long after an issue is detected do I have to wait until I am notified?

As soon as Alert Centric receives an email notification it is processed. If an issue is detected, the original email is forwarded immediately 

Can I choose which backups forward failures to me or my ticketing system? 

Yes; click edit on the device and select “forward email immediately”. (If this option is not selected, no email notification will be forwarded, however the failure will show up on the daily report.) 

Can I stop multiple failed notifications for a backup job that is failing so I am not bombarded? 

Yes; on the settings page select “forward only single failure email”. Note that this is a global setting. 

How do I add a backup job to monitor? 

Once you have added a group, simply click the “add backup” button. 

What does the “backup executes” mean? 

This is how often Alert Centric is expecting to receive email notifications from that backup job “7 days” for example. The backup sends notifications 7 days a week to Alert Centric 

Can I set custom backup execute times? 

No; you can only select the predetermined settings. This is a check to make sure the system is receiving notifications regularly for that job. If the system receives a backup failed or warning at any time, it will action it straight away. 

How can I set Alert Centric to correctly detect missed notifications? 

In general, you configure your backup products with the default notification settings and set the destination email to the automatically generated email address when you create a “device” to monitor in the console. Also, you can check the guide for each specific product. 

Which backup products are supported? 

Most mainstream products are already added into the system. If a backup product isn’t present, click the “add vendor” button when logged in. This will submit the product to our team and we will perform analysis on the notifications and add it into the system; this usually takes between 24-48 hours. Once a product has been added, it is continually available and updated for all clients across the platform.