Invarosoft CX | Customer Experience (3)
Invarosoft CX is a comprehensive front-end solution that streamlines access to Managed Service Provider (MSP) services. With a user-friendly interface, it offers a one-pane-of-glass experience for clients. Key features include: (1) Ticketing App (ITSupportPanel); (2) Client Portal; (3) Forms; (4) Catalogs; (5) Bots; (6) Documentation & More. The UCX Platform enhances user satisfaction by simplifying interactions with MSP services. ?
Warranty Wizard (1)
A powerful product designed to verify the warranty status of devices. By querying the manufacturer's database, it provides essential information about warranty coverage, remaining period, and additional services. Support professionals can use this tool to ensure timely actions within the warranty period, such as initiating claims or repairs.
Alert Centric (1)
Alert Centric is designed to help you manage and respond to alerts generated by various systems, applications, or devices. Here are the key aspects: (1). Alert Aggregation: It collects alerts from different sources (e.g., monitoring tools, security systems) into a centralized platform. (2). Prioritization: The product assesses the severity of each alert and prioritizes them based on impact and urgency. (3). Correlation: It identifies related alerts and groups them together for efficient handling. (4). Escalation and Notification: The system notifies relevant teams or individuals when critical alerts occur. (5). Workflow Automation: It streamlines incident response by automating actions (e.g., restarting services, blocking IPs). (6). Dashboard and Reporting: Provides real-time visibility into alert status, trends, and resolution metrics. In summary, an alert-centric product helps organizations proactively manage incidents by centralizing alerts and facilitating timely responses.
Time Master (1)
Our Engineer Scheduling Tool simplifies appointment booking for end users.
Happy SAT (1)
Customer Satisfaction Surveys (1). Insightful Feedback: These surveys allow candid sharing of needs, preferences, and frustrations. Businesses identify pain points and areas for improvement. (2). Measure Satisfaction: Quantifiable gauges of product and service performance. (3). Holistic View: Surveys provide a complete customer picture. (4). Identify Opportunities: Uncover innovation and enhancements. (5). Competitive Edge: Stay ahead by understanding customer sentiment. (6). Informed Decisions: Use survey insights to enhance the overall experience. Remember, happy customers lead to loyal ones!
vCIO Hero (1)
Our Virtual Chief Information Officer (vCIO) will help you with your QBR. (1). Strategic Guidance: A vCIO provides high-level IT strategy and consulting services remotely. It collaborates with businesses to align technology decisions with overall business goals. (2). Tailored Roadmaps: it creates customized technology roadmaps, ensuring your clients' IT infrastructure remains modern, secure, and competitive. (3). Efficient Decision-Making: Businesses can optimize IT performance and investment by leveraging your expertise. Remember, a vCIO is your strategic IT partner!
Masterclass Videos (1)
The following videos will help you get the maximum return on investment (ROI) from your partnership with Invarosoft. They are presented by CEO, Jamie Warner, and are based on his learnings building his MSP organically to over 40 staff selling to SMBs.