| ITSupportPanel · Agent |
Create a support package for our team
Our agent can collect diagnostic information about the machine and its agent configuration, and bundle it all into a single file. Following this guide, you'll create that support package and send it to our team so we can diagnose the issue you're experiencing.
| Open the agent's advanced menu |
Hold down the left Ctrl and Shift keys, and while holding them, right-click the IT icon in the task tray, near the clock.
| Select "Create Support Package" |
In the menu that opens, under Partner Tools, click Create Support Package.
| Confirm you want to create the file |
Read the prompt and click Yes to continue. Creating the file can take 5 to 10 seconds.
| Wait for the file to be created |
A second prompt appears when the file is ready. It's saved on your desktop as itsp_diag_file.dat. Click OK to close the prompt.
| Email the file to our support team |
Attach itsp_diag_file.dat to an email and send it to support@invarosoft.com. If you don't already have an open support ticket, include a short explanation of the issue.
| Done. Our support team now has the diagnostic information from your machine and agent, and can start reviewing the issue. |
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