Our agent has a feature that allows us to collect a stack of information about the machine & our agent configuration to help us diagnose issues you may be experiencing. This feature packages up the information into a single file that can be sent to us for review.
To create this file follow the following process;
- Hold down the left Ctrl & Shift key on your keyboard.
- Right click on the "IT" icon in your task tray near the clock.
- Select the option "Create Support Package".
- Read the prompt and click "OK" to proceed.
- Wait for the additional prompt to appear indicating the file has been created.
- Per instructons email the file to us, you will find the file on your desktop named "itsp_diag_file.dat".
- Click "OK" to clear prompt.
- Email us the support package to [email protected]
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