Deactivate and activate an agent (Windows App)

Deactivate and activate an agent (Windows App)

Step 1

Go to your ITSP icon in the taskbar.

Step 2

 Hold Ctrl + Shift and right-click to open the menu. Select Deactivate Agent.

Step 3

Wait until you see a sign confirming deactivation and click OK.

Step 4

Open the portal, and Click on Clients >> Clients.

Step 5

In the "Find a client" box, write the name of the client you want to impersonate.

Step 6

Select the code corresponding to the customer you want to impersonate by double-clicking on the code in the fourth column.

Step 7

Press Ctrl + C to copy the code.

Step 8

Go to your ITSP icon again and click on it.

Step 9

Click on the white bar below "Please enter your Activation Code". Right-click on the mouse and paste the code you copied and Then click on the "Activate" button.

Step 10

Wait until you see a sign confirming the Activation, and click OK.