Operation, activation & authentication

 This article gathers what you need to get ITSupportPanel running securely: the domains and addresses to whitelist, where to find deployment instructions and activation codes, and the different ways users can be authenticated.

Email domains. Whitelist our email domains so our messages reach your users:

Web addresses. For the app to work smoothly, also whitelist these addresses. All of them use HTTPS (port 443).

Deployment. Follow the RMM & Scripted Deployment Guide to deploy the agent across your clients' computers.

Activation. Each client has its own activation code. You'll always find the up-to-date list in the Invarosoft Portal, under Clients.

Authentication matches an AD user or local user with a PSA contact of the client the agent was activated for. It can be done by the end user (options 1 and 2) or by the MSP, with no end-user involvement (options 3 and 4).

When a user logs a ticket from an activated agent that isn't authenticated yet, the app asks for their first name, last name and email.

• If the email matches a PSA contact, the AD or local user is linked to that contact.
• If there's no match, but the email domain matches the client's most common domain, Invarosoft creates the contact in the PSA.

The user right-clicks the IT icon, selects Login and then Register, and enters their first name, last name and email. After clicking Request password, they receive the credentials to authenticate.

Once an agent is activated, it appears in your agent list in the Invarosoft Portal. Find the device and click Manage to see each of its AD and local users. Click Assign user to match a user with an existing PSA contact.

If the client has an on-premise Active Directory with a single organizational unit, and its users have valid first name, last name and email values, you can automate authentication by installing AD Harvester on the server. It's available for non-trial partners.

Watch the video tutorial to set it up: