| ITSupportPanel · Agents |
Deactivate and reactivate an agent
Deactivating an agent and activating it again is the usual fix for errors such as Agent: Bad. You can do it directly from the app or with a script; choose the option that works best for you.
Choose an option
| From the app |
Follow the step-by-step guide Deactivate and activate an agent (Windows App).
| With a script |
Open a command prompt (batch) as administrator and run these steps:
| 1 | Deactivate the agent: |
cd "C:\Program Files (x86)\Invarosoft Pty Ltd\itsp.windows\bin"
itsp.windows.service.exe deactivate
itsp.windows.service.exe deactivate
| 2 | Wait 45 seconds. |
| 3 | Activate the agent again, replacing ACTIVATION_CODE with the client's code: |
cd "C:\Program Files (x86)\Invarosoft Pty Ltd\itsp.windows\bin"
itsp.windows.service.exe activate ACTIVATION_CODE
itsp.windows.service.exe activate ACTIVATION_CODE
You'll find each client's activation code in the Invarosoft Portal under Clients → Clients. For details, see Find the Client List: Obtain an activation code.
| Not a Windows device? For Mac and mobile devices, follow Deactivation Mac and Mobiles instead. |
Result
| Done.The agent is active again and the "Agent: Bad" error should be gone. Next step: authenticate the user. Once the app shows the agent is correctly activated, authenticate the user so they can access it:
Still having problems? Reach out to our support team, and we'll help you. |
Invarosoft · ITSupportPanel documentation
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