Setting up the Syncro MSP Login for ITSupportPanel

Modified on Wed, Jun 12 at 10:29 AM

Setting up the

Syncro MSP Login for ITSupportPanel

Version Date: 2020.06.09

To complete Step 3 of the Invarosoft Setup Wizard, and to integrate with your Syncro MSP installation we need you to configure a login (API) account for use by ITSupportPanel.

The following instructions will assist you in performing this configuration in your Syncro MSP environment and identify the information required during the second step of the Invarosoft Setup Wizard.

1. Login to your Syncro MSP web interface with an admin-level user account.

2. Navigate to “Admin” found under the “More” menu.

3. Navigate to “API Tokens” found under “API”.

4. Click on “New Token”

5. Click on “Custom Permissions”

6. Complete the form as follows. We recommend leaving expiration blank otherwise you must ensure you update the token before each expiry to prevent integration failure.

7. Click “Create API Token”.

8. Copy the API token being presented to you, you will not be shown this value again.

9. Click “Done”

You have now completed the API setup requirements. The details you will need for the wizard are as follows;

Site This is your Syncro MSP domain name.

API Key The token is provided in step 8 above.

NOTE: In most cases, the site name will be <yourcompany>.syncromsp.com. Enter that value only, no https:// or trailing / is required