Delete users from client list

Hope you are having a great day.

When you inactivate a client user from Invarosoft, they will still show up; however, they will not be able to authenticate, and when they go to use the app, they will get a sign that they are disabled. Also when you disable it directly from the PSA the user is still shown as inactive in the PSA.

What happens is that Invarosoft takes the information directly from the PSA, which means that as long as the user exists in the PSA it will be displayed in your instance.

Delete users from the client list:

You must remove the user from the PSA and force a general synchronization with Invarosoft. This way, the system reads the users in the psa and realizes that it no longer exists, taking them as orphan users. 

You will get an orange bar indicating that you have decisions to make:

You have User records requiring action. Click here to review.

Click on the bar and make the relevant decisions. Once you click on the delete button, the user will no longer appear in the list of users.

*If you have the user creation in the PSA option turned on from Azure, you must also delete them in Azure (or turn off the user creation option, but all of them will no longer be created or updated).

Let me know if you need further assistance. 

Kindest regards,