NinjaOne RMM Integration

Modified on Mon, Oct 20 at 6:59 PM

Section 3

NinjaOne RMM Integration

Connect NinjaOne to sync device inventory (make, model, serial) and warranty dates into WarrantyWizard for automated reporting.:contentReference[oaicite:0]{index=0}

Prerequisites

Admin Access	Administrator role in NinjaOne
API Access	API must be enabled (Enterprise/MSP plans)
Credentials	Client ID & Client Secret from NinjaOne
API Base URL	Example: `https://api.ninjaone.com/v2` (varies by region)

Security Tip: Store the Client Secret in a password vault. It may be shown only once in NinjaOne.

Step 1

Enable API & Generate Credentials in NinjaOne

Log in to your NinjaOne Dashboard as an Administrator.
Navigate to Administration → Integrations → API.
Toggle Enable API Access to ON.
Click Create API Keyand copy the generated:
- Client ID
- Client Secret
- Base API URL (region-specific)

Note: Keep these credentials secure; you’ll use them to authenticate the WarrantyWizard integration.:contentReference[oaicite:1]{index=1}

Step 2

Connect NinjaOne to WarrantyWizard

In the Invarosoft portal, go to Settings → WarrantyWizard → RMM Integration.
Select NinjaOne as the vendor.
Enter your Base API URL, Client ID, and Client Secret.
Click Test Connection to validate access.
Click Save & Start Sync. Initial ingestion may take a few minutes depending on device count.

Troubleshooting

401/403 authorization errors: Ensure API is enabled and the Client ID/Secret are correct for your tenant/region.:contentReference[oaicite:2]{index=2}
Invalid/unknown Base URL: Use the region-specific URL provided in NinjaOne (e.g., /v2 endpoint).
Connection OK but no data: Wait for the first sync window or trigger a manual sync; confirm devices are visible to the API user.

Source: Internal RMM Integration