Create Ticket Forms: Assignment and Unassignment

Create Ticket Forms: Assignment and Unassignment

Step 1

Click on ITSupportPanel>> Forms >> Ticket Forms

Step 2

Click on Create New Form or Edit if you want to modify one.

Step 3

Type the Title and Description

Step 3

Click on Create

Step 4

Click on Add Question

Step 5

Type the Question

Step 6

Select the Prompt type

Step 7

Write a Placeholder / Help text if needed

Step 8

Click on Add

Step 9

Once finished click on the Save button at the top right

To Assign them:

Step 1

Click on ITSupportPanel>> Forms >> Ticket Forms

Step 2 

Choose the form you want to assign and Click on the assign button

Step 3

Click on Create Assignment

Step 4

Click on the ticket type to choose the ticket and then choose the client you want to assign it

Step 5

Click on the Create Button

Unassign:

Step 1

Click on ITSupportPanel>> Forms >> Ticket Forms

Step 2

Choose the Delete Button