Override ticket Destination

Override ticket Destination

This task involves changing the default destination of a ticket to a different location. The goal is to ensure that tickets are routed to the appropriate team or individual for resolution. This process is essential for improving efficiency and ensuring that issues are addressed by the right personnel.

Step 1

Click on Ticket Type Management

Step 2

Choose the ticket you want to change and click on Edit

Step 3

Scroll down to the title " Ticketing Submission Settings" and type the email. 

Click on the tab key on your computer or click with your mouse outside the box where you typed the email address to bring up the new option.

Step 4

Tick de option 

Step 5

Click on the Save button