Override ticket Destination for a whole client

Override ticket Destination for a whole client

This Guide, provides you with detailed instructions on how to change the default destination for all tickets associated with a specific client. This document ensures that you can efficiently manage ticket routing, directing them to the appropriate team or department, and improving overall ticket handling and response times.

Step 1

Click on clients

Step 2

Choose the client to which you want to make the change and click on the edit button

Step 3

Scroll down to the title " Ticketing Submission Settings" and type the email. 

Click on the tab key on your computer or click with your mouse outside the box where you typed the email address to bring up the new option.

Step 4

Tick de option 

Step 5

Click on the Save button