Invarosoft Partner Catch-Up - 16 October & 23 October 2025

Hello Partners, 

During our weekly catch-up, we focused on two key features: Alert Centric for backup monitoring and HappySAT our Customer Satisfaction Surveys tool integrated into your PSA. Both are designed to help you stay organized, respond faster, and strengthen customer relationships.

1.Centralize Your Backup Alerts with Alert Centric

Most subscriptions already include Alert Centric, accessible directly from the Invarosoft Admin Portal. With it, you can:

• Create unique email addresses for each backup job.
  
• Automatically store, track, and classify incoming backup alerts.
  
• Quickly see whether a backup was successful, failed, or if no notification was received.
  
• Integrate with Autotask or ConnectWise to automatically create tickets when failures occur.
  
• This helps reduce the chaos of messy alert inboxes and ensures backups don’t go unnoticed.

 2. Automate Customer Satisfaction Surveys with HappySAT

When a technician completes a ticket, the system can automatically send a survey email to the client.

The workflow is simple:

• The email includes a customized survey link.
  
• Ticket details are automatically filled in for the client.
  
• Responses are stored in a central report where you can measure Client Satisfaction Score across clients and time periods.
  
• If a client selects Poor (or Fair), the system can notify you immediately so you can follow up proactively.
  
• This is especially useful during QBRs/TBRs, as it provides clear, measurable data on performance and service quality.

3. Boost Your Google Reviews Automatically

If you add your Google Review profile link in the settings, clients who rate their experience as Excellent will be encouraged to leave a public review.

This helps:

• Improve your online reputation
  
• Increase trust with new prospects
  
• Strengthen your brand visibility

It’s a small automation that delivers big long-term value.

Watch the Recording

Don’t miss any details! Watch the full session here:

Recording for October 16 and 23

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You can always schedule a 1:1 with our Success Team to discuss any questions or get personalized guidance:  https://calendly.com/manuel-giraldo 

Join Us Every Thursday

We invite you to connect with us every Thursday at 3:00 PM EST for our weekly partner catch-up. Jump in to ask questions, preview new features, or share insights.  

Join  the weekly meeting here: Meeting link

Let’s build a stronger partner community together!