Net Promoter Score (NPS) via HappySAT

Net Promoter Score (NPS) is a proven methodology developed by Bain & Company to measure client satisfaction and predict loyalty. It asks clients a single key question:

“How likely are you to recommend our company or service to a friend or colleague?”

Responses are rated from 0 to 10 and classified as:

• Promoters (9–10): Loyal advocates who drive referrals.
• Passives (7–8): Satisfied but not enthusiastic clients.
• Detractors (0–6): Dissatisfied clients at risk of churn.

Your overall NPS is calculated as:

% of Promoters − % of Detractors

For Managed Service Providers, word of mouth and referrals are among the strongest growth drivers. Implementing NPS helps you:

• Track real-time client sentiment across accounts.
• Identify and follow up with detractors early.
• Leverage promoters for testimonials and referrals.
• Measure trends in satisfaction over time.

HappySAT is included in your Invarosoft subscription and integrates seamlessly with your ticketing system.

1. Create your NPS survey directly in HappySAT.
2. Send it via email, or embed it in your ticket closure notifications.
3. View results instantly in your HappySAT dashboard, filtered by client, date, or survey type.
4. Automate follow-ups with detractors and celebrate your promoters.

Setting up your NPS in HappySAT usually takes less than an afternoon.

? Book with Manuel for a guided setup session.