Deactivating and reactivating a non-Windows device can help resolve certain issues. This guide provides clear steps for Mac, mobile, and other non-Windows platforms. If you encounter any difficulties, our support team is here to assist you.
Step 1
Open the app on your device. and click on the "IT" button.
Step 2
A new screen will appear; choose the "Reset Activation" option.
* Note:
If the above steps do not work, Send an email to support with a screenshot of the situation. Include the details of the agent, client, and user you are trying to activate.
Important:
Remember that authentication for these types of devices must be done with user locking. Follow the provided workflow to complete the process:
Workflow link: Authenticate using the locked user box
By following these steps, you should be able to deactivate and reactivate your non-Windows device successfully. If you encounter any additional problems, please don't hesitate to reach out for further assistance. We're here to support you every step of the way!
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