Managing Ticket view settings

Managing Ticket view settings

The document "Managing Ticket View Settings" provides users with detailed instructions on how to configure and manage the permissions for viewing tickets. This document ensures that you can effectively control which users have access to specific ticket information, enhancing security and ensuring that the right people have the appropriate level of access to ticket data.

Step-by-step instructions

Step 1

Log in to the administrative portal

Step 2

Click on PSA > Ticketing Config

Step 3

Click on the Edit Button

Step 4

Go to the Ticket view settings title and tick the options you want to disable or enable.

Step 5

Click on the Save button