Configuring Ticketing Options

Modified on Mon, Feb 17 at 7:53 AM

Configuring Ticketing Options


Step-by-step instructions



Step 1

Click on PSA >> Ticketing configuration







Step 2


Click on The Edit button







Step 3


Select Ticket Type and Subject from the dropdown selection and review the options you want to change in Ticket Logging Settings







Step 4


Review how you want to manage the priority of the tickets in Priorities Management.




Step 5


Here you can customize how your approval tickets are processed.





Step 6


Set the view of closed tickets for your users in the Ticket view settings





Step 7


Review the ticket timeout confirmation settings in Ticket Confirmation Settings



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Step 8


Once you finish the configuration, click the orange 'Save' button located at the top right of the screen





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