Configuring Ticketing Options

Configuring Ticketing Options

Step-by-step instructions

Step 1

Click on PSA >> Ticketing configuration

Step 2

Click on The Edit button

Step 3

Select Ticket Type and Subject from the dropdown selection and review the options you want to change in Ticket Logging Settings

Step 4

Review how you want to manage the priority of the tickets in Priorities Management.

Step 5

Here you can customize how your approval tickets are processed.

Step 6

Set the view of closed tickets for your users in the Ticket view settings

Step 7

Review the ticket timeout confirmation settings in Ticket Confirmation Settings

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Step 8

Once you finish the configuration, click the orange 'Save' button located at the top right of the screen