Configuring Ticketing Options
Step-by-step instructions
Step 1
Click on PSA >> Ticketing configuration
Step 2
Click on The Edit button
Step 3
Select Ticket Type and Subject from the dropdown selection and review the options you want to change in Ticket Logging Settings
Step 4
Review how you want to manage the priority of the tickets in Priorities Management.
Step 5
Here you can customize how your approval tickets are processed.
Step 6
Set the view of closed tickets for your users in the Ticket view settings
Step 7
Review the ticket timeout confirmation settings in Ticket Confirmation Settings
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Step 8
Once you finish the configuration, click the orange 'Save' button located at the top right of the screen
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