Check Device Connection Details
Use this workflow to identify which client and user a device is currently connected to. This helps ensure the correct activation and authentication setup for each agent.
Step 1
Go to your ITSP icon
Step 2
Hold Ctrl + Shift and right-click to open the menu. .
Step 3
Once the menu is displayed, you will see at the top section:
The name of your company
The client the device is activated with
The user the device is authenticated with
The name of the agent or device
2. If the client name is incorrect or missing, it means the device was activated with a different client. In that case, you need to deactivate and then reactivate it. Steps to Deactivate and Activate an Agent
3. If the name does not appear, it means the device is not yet authenticated. If you see the wrong username, it means the device is authenticated with a different user. In that case, you need to authenticate again. How to Authenticate a User
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