Updating User Ticket View Options for Managers

Updating User Ticket View Options for Managers

This document provides a detailed, step-by-step approach to updating user permissions so that a user can be designated as a manager. As a manager, the user will have the ability to view all tickets submitted by their client, as well as access restricted information such as user equipment details and email addresses.

Step 1

Click on Clients

Step 2

Choose the client and then click on Users

Step 3

Choose the user you want to edit and Click on Edit

Step 4

In the new window Click on the Ticket View Options Tab

Step 5

Tick the box "Is Manager?"

Step 6

Click on Save