Enable users' interaction on ticket view
Introduction
Ticket view allows your end users to actively interact with their tickets. Some MSPs restrict end users from closing and/or reviewing closed tickets.
To give your end users access to the Ticket View you can review How To Create Buttons Collections Step-by-step instructions
Step 1
Click on PSA and then on Ticketing Config
Step 2
Click on the Edit Button
Step 3
Tick options you want to deactivate or activate
Step 4
Click on the Save button
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